Express Replacement
- The Always On Wi-Fi hardware devices are eligible for Express Replacement,
which is a product offered on a monthly basis. - Express Replacement provides hardware replacement coverage for loss of service due
to a product failure or defect, even after the original manufacturer’s warranty has
expired. Monthly service fees must be paid and current for a customer to receive
replacement. However, there are certain exclusions to the coverage provided by
Express Replacement. These exclusions typically include damage caused by
conditions other than normal use that is beyond Always On WiFi’s normal control, such as: hail,
earthquake, flood, ice, fire, falling or flying objects, tropical storms, hurricanes, power surges, natural
disasters, vandalism, theft, terrorism/war, riot, or acts of God. - To make a claim for Express Replacement, the customer is required to provide a Proof
of Purchase invoice, clearly indicating the device’s serial number, and date of
purchase. This documentation serves as evidence of ownership and the value of the
device. - If a covered claim is approved, and the Always On WiFi device needs to be replaced, the customer
will be responsible for a deductible of $35.00 at the time of replacement. It’s important
to note that the coverage is limited to the replacement of the device only. There won’t
be any reimbursement or pro-rated charge provided for the device replacement beyond
the cost of the deductible. - Always On WiFi will provide a 30-day trial period for Express Replacement. After the initial 30-day
trial period, customers will be charged a monthly premium for the service. Prior to
charging the monthly fee, customers will be notified of the upcoming change to their
credit card. Additionally, customers have the flexibility to cancel Express Replacement
at any time, should they no longer wish to continue coverage.
Make a Claim
Please fill out the claim form to start the replacement process.